Returns & Exchanges
At Mondaine, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original box with all tags attached, ensuring the pre-paid shipping label is clearly visible on the outside.
Ship the Item
Drop off your package at any authorized courier location or schedule a complimentary home pickup via our logistics partner.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing